The Town of Oakville values transparency, accountability, honesty and respect. The Ethics and Efficiency Hotline provides the public and town employees with a channel to share concerns or recommendations about town procedures and practices - strengthening our commitment to these values.

This hotline provides you with a convenient and confidential way to:

1. report suspected cases of waste, dishonest activity or fraud, such as:
   • Unauthorized use of town property
   • Misuse of town property, equipment, materials, records or time
   • Misuse of town-owned hardware and software
   • Forgery
   • Misappropriation of funds (theft)
   • Irregularities in the handling of money
   • Seeking or accepting anything of material value
2. provide specific recommendations to make areas more efficient or effective.

The hotline does not apply to issues regarding the Halton Regional Police Service, Halton Region, Oakville Hydro or other town corporations. For issues regarding these organizations, please contact them directly.

It also does not apply to the Members of Council or local boards as they are governed by their own code of conduct. Requests for a formal inquiry into any behaviour or activity by a member of Council or a local board that is in contravention of their code of conduct must be submitted to the Town Clerk in writing.

INDEPENDENTLY OPERATED

Information is collected by an independent company and passed on to the town's hotline team - the internal auditor, commissioner of Corporate Services and the chief administrative officer - who reviews each case and takes follow up action when appropriate.

CONFIDENTIAL

You are not required to provide your name or any other personal information when submitting a report.

TRACK YOUR REPORT

Once you have submitted a report, you will be given a report number and password. You can update or view the status of your report by using this report number and password.

During our review, the town may post questions to you if more information is needed. It is important to revisit the site often to see if we have contacted you. To speed up this process, you have the option of providing us your email address so we have more direct and timely communication with you.

We will make every effort to maintain confidentiality. However, in a small percentage of cases, some investigations may result in legal action in which case disclosure may be required.

Learn more by visiting our Frequently Asked Questions page.

CREATE AN ETHICS AND EFFICIENCY REPORT

Any Town of Oakville employee or member of the public who suspects waste, fraud or dishonest activity, or would like to share ideas for improving how the town operates, can create a report

REVIEW ETHICS AND EFFICIENCY REPORT STATUS

Any person who has previously submitted a report may update the report or review its status by entering the report number and password.

Report Number:
Password:

REPORT OTHER PROBLEMS/MAKE A SERVICE REQUEST

If you would like to report a non-emergency problem or make a service request for issues related to garbage, graffiti, and park, road or sidewalk maintenance, please call ServiceOakville at 905-845-6601 or use the Town of Oakville's Report a Problem tool.

REVIEW CORPORATE POLICIES

Information relating to the Town of Oakville policies including Employee Code of Conduct and Information Technology General Use Practices Policy.